PLEASE ONLY SUBMIT ONE DEFECT PER FORM SUBMISSION.

Fill out the form to submit your noted defect. Be sure to include as much information as possible, including a photo.

For service/warranty items, i.e., appliances, garage doors, and air conditioning, please get in touch with the supplier directly. Contact information can be found in the Owner's Manual.

For Common Property defects, i.e., items located outside of your property's boundary, please communicate these directly to the Community Manager.

Items submitted within the first two (2) months of living in your new home will be reviewed and actioned in accordance with the two-month defect liability period as per your contract of sale.

Outside of the two (2) month period stated in your contract, defecting aligns with the QBCC Standards and Tolerances Guide. A 12-month non-structural defect period applies to your new home. Should you notice any further defects between the two (2) months since settlement and the 12 months since practical completion of your home (as stated on the Certificate of Occupancy), please log these through the defect form on this page.

Please pay particular attention to your maintenance obligations as a homeowner as damage caused due to lack of maintenance, misuse, or failure to care for your home according to the manufacturer’s recommendations, will not be covered by the defect warranty.

Outside of the 12-month QBCC non-structural warranty period, defects will be reviewed on a case-by-case basis and will need to be submitted to Rogerscorp directly via email (concierge@rogerscorp.com.au). It is recommended that all non-structural defects be noted within the first 12 months.

Please note that scratches, chips, dents, stains, or marks on any surface covering or item will not be rectified unless they are identified at the Pre-Settlement Inspection. Such items identified after the Pre-Settlement Inspection and settlement are not covered under the Defect Warranty.

Refer to the Owner's Manual for further information regarding your new home's warranty.

RESIDENTS GUIDE

Maintenance Frequency Chart